01
0
Retention
Zero ticket retention after processing. No use for training.
For IT Help Desk
AI for intelligentIT support.
Automatic technical responses, intelligent ticket classification, automatic troubleshooting. Level 1 support 24/7 for L1/L2 teams.
02 · PLATFORM IN ACTION
Your IT runbook, queryable.
Incident response procedures, network configs, changelogs. DocZoom indexes them and gives L1/L2 operators answers in seconds.
02 · VALUE
Turn institutional knowledge into operational advantage.
02
GDPR
Compliant by design
Guaranteed regulatory compliance. Complete audit trail for every operation.
03
100%
Dedicated server
A machine just for you. Your data stays inside your perimeter, never mixed with anyone else.
03 · IT Help Desk
How teams use DocZoom
Search, review, draft and verify without breaking the document workflow your team already trusts.
Intelligent Troubleshooting
Generate automatic responses based on technical knowledge base with context-aware suggestions.
Query
Generate automatic responses based on technical knowledge base with context-aware suggestions.
Intelligent Troubleshooting
- Solution suggestions from past tickets
- Step-by-step guided resolution
- Links to relevant documentation
Severity Classification
Automatically classify each ticket by urgency, problem type, and system affected.
Query
Automatically classify each ticket by urgency, problem type, and system affected.
Severity Classification
- Automatic priority identification
- Problem type categorization
- Intelligent escalation to Level 2
Knowledge Base Integration
Connect your technical documentation for instant access to solutions, procedures, and configurations.
Query
Connect your technical documentation for instant access to solutions, procedures, and configurations.
Knowledge Base Integration
- Instant search in manuals and guides
- Always synchronized documentation
- Real-time contextual suggestions
Automatic Notification
Keep users informed about ticket progress with automatic, personalized updates.
Query
Keep users informed about ticket progress with automatic, personalized updates.
Automatic Notification
- Automatic progress notifications
- Status update emails
- Personalized resolution communications
03 · IT Help Desk
How teams use DocZoom
Search, review, draft and verify without breaking the document workflow your team already trusts.
Query
Generate automatic responses based on technical knowledge base with context-aware suggestions.
Intelligent Troubleshooting
- Solution suggestions from past tickets
- Step-by-step guided resolution
- Links to relevant documentation
04 · PLATFORM
One platform for search, drafting, and document workflows.
Intelligent Troubleshooting
Generate automatic responses based on technical knowledge base with context-aware suggestions.
Severity Classification
Automatically classify each ticket by urgency, problem type, and system affected.
Knowledge Base Integration
Connect your technical documentation for instant access to solutions, procedures, and configurations.
05 · FAQ
Frequently asked questions
Deployment, integrations, permissions and rollout: the answers you need before taking DocZoom into production.
