This page lists the third-party subprocessors that may be used to provide DocZoom Studio, DocZoom Word, our websites, and related services. The list is configuration-dependent: not every subprocessor is used for every customer, and dedicated customer instances may use different hosting, AI, search, or connector configurations.
DocZoom is delivered as a managed single-tenant service. Standard managed instances are hosted on European Union infrastructure (Germany and Finland) unless a different customer-controlled deployment is agreed.
| Provider | Purpose | Region | Website |
|---|---|---|---|
| Hetzner | Dedicated VPS, storage and backups; hosting for the DocZoom websites and services | EU (Germany, Finland) | hetzner.com |
| OpenAI | Cloud LLM for chat, drafting, review and extraction | Non-EEA (US) | openai.com |
| Mistral AI | European LLM and OCR for chat, drafting and document processing | EU (France) | mistral.ai |
| OpenRouter | LLM inference routing across model providers | Non-EEA (US) | openrouter.ai |
| Brave | Web search for research features (Brave Search API) | Non-EEA (US) | brave.com |
| Parallel AI | Web search for research features | Non-EEA (US) | parallel.ai |
| OAuth authentication for the Google Drive connector | Non-EEA (US / global) | google.com | |
| Microsoft Azure | OAuth authentication for the Microsoft OneDrive and SharePoint connector | Non-EEA (US / global) | azure.microsoft.com |
| Cloudflare | Edge network, DNS, TLS, WAF and CDN | Global network (US) | cloudflare.com |
International transfers
Most DocZoom processing takes place on EU infrastructure (Hetzner hosting in Germany and Finland; Mistral AI in France). For subprocessors located outside the European Economic Area that may process personal data — OpenAI, OpenRouter, Brave, Parallel AI, Google, Microsoft Azure and Cloudflare — Hoplo relies on the European Commission Standard Contractual Clauses together with supplementary technical, contractual and organizational measures, or on an applicable adequacy decision.
Updates to this list
Hoplo will notify customers of new subprocessors or material changes as required by the customer agreement and applicable data protection law. Contact: info@hoplo.com.